First, the purchase of agricultural machinery must first obtain and save the purchase information "three guarantees" certificate
Request "one ticket and two certificates", "one ticket" is the formal sales invoice with tax stamp, "two certificates" refers to product certification and "three guarantees" certificate, which is the "agricultural machinery" promulgated by the five ministries and commissions such as the State Economic and Trade Commission. Important documents for the product repair, replacement, and return liability regulations (commonly known as "three guarantees"). In addition, we should pay attention to two points: First, ask for the instruction manual, carefully read it carefully, and carry out the necessary maintenance, maintenance and operation according to the instruction manual. The damage caused by improper use of the agricultural machinery is not within the scope of “three guaranteesâ€. Second, the seller will verbally agree to the additional service to sign an agreement in case of later remorse.
Second, the problem of failure in the "three guarantees" period of agricultural machinery
1. In the "three guarantees" period, when the agricultural machinery fails and needs to be repaired by the manufacturer, it must be accompanied by the formal purchase invoice and the "three guarantees" certificate to the manufacturer to specify the repair point maintenance (generally to the purchase site for repair or contact the repair point by the seller) ), after the repair is completed, make a maintenance record on the “Three Guarantees†certificate.
2. If there is a fault in the transportation, the driver should never disassemble the machine. Contact the seller as soon as possible to discuss the maintenance. After obtaining the seller's consent, the driver can be dismantled and repaired on the spot. The “Three Guarantees†service cannot be obtained without the seller’s consent to dismantling the machine.
3. If the agricultural machinery has an accident due to quality problems during the validity period of “Three Guaranteesâ€, especially in the event of personal injury or death, please pay attention to the following four things: First, protect the site and contact the seller or the designated repair point in time. Second, we must do technical appraisal in a timely manner, ask the local quality and technical supervision department to go to the site to check, make technical appraisal, and ask for written proof materials and preserve damaged parts. Third, we must call the police as soon as possible, causing casualties. After the on-site investigation and evidence collection by the public security organs and the traffic police department, written supporting materials will be issued for future use; fourth, forensic identification of casualties.
Third, the legitimate rights and interests of the purchaser can not be guaranteed how to complain
Farmers’ friends encounter problems when their legitimate rights and interests are infringed and they are unable to solve problems caused by sellers or manufacturers. If disputes arise due to the quality and service of agricultural machinery products, they can directly report to local municipal and county agricultural machinery quality complaint stations and local consumer associations. Complaint. In order to ensure success, there are three points to note in the complaint process:
1. Provide sufficient evidence
Purchase of agricultural machinery invoices, "three guarantees" vouchers and other relevant certification materials; name, model, specification, quantity, price, date of purchase, place of purchase of agricultural machinery products; name of the respondent (manufacturing company or sales unit), mailing address, postal Coding, phone number, etc.
2. Identify your request
Farmers’ friends also need to identify their own requests, such as repairs, replacement parts, replacements, returns, and compensation.
3. Provide damage levels and representations with the respondent
The quality problems of agricultural machinery, complaints are often accompanied by personal injury accidents, and the multiple complaints with the respondent are not resolved. Provide the level of personal injury and the cause of the accident in the relevant functional department at the time of the complaint.
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